Cancellation & Refund Policy

How this policy relates to the Terms of Service

This page summarises the cancellation and refund terms in sections 5, 6, 7 and 15 of the C9X PRO Terms of Service in plain English. If anything here differs from the Terms of Service, or from the price, interval or promotion shown to you at checkout, those govern.

Fourteen days free, and no card to give us

C9X PRO starts with a 14-day free trial. No payment card is required to begin it and none is collected, so there is no charge at signup and none when the trial ends.

The trial does not turn into a subscription. When it expires, access to paid features pauses until you separately purchase a subscription — subscribing is something you do on purpose, not something a date does to you. Trial expiration alone does not delete your saved projects, and subscribing restores your access to them.

There is nothing to cancel during a trial

A trial ends by itself, having taken no money. There is no cancellation to make, no fee, and no partial charge.

That is true of the trial only. A subscription you have chosen to start does need canceling if you want it to stop — see below.

A paid subscription renews until you cancel it

A C9X PRO subscription is $69 per month or $499 per year, plus applicable taxes, and renews automatically on the interval you chose until it is canceled before renewal. The annual plan is billed in one payment. By purchasing, you authorise those recurring charges to your chosen payment method; accepting the Terms of Service or starting a trial does not.

Cancel renewal from the billing settings inside your account, which open Stripe's customer portal. If you cannot reach that option, email support@c9xpro.com from your account email address. A cancellation request received before renewal is honoured even if we process it later, subject to reasonable identity verification, and we confirm it by email or in your account.

Cancelling stops future renewals. Your access continues through the period you have paid for; you are not cut off on the day you cancel. Uninstalling or simply stopping using C9X PRO does not cancel a renewal.

You can cancel whether or not you have accepted the most recent version of the Terms of Service. Declining updated terms never blocks a cancellation, a request for an export of your data, or closing your account.

Payments are generally not refundable once taken

Subscription payments are generally nonrefundable, and unused days or months are not ordinarily prorated. The 14-day trial exists so that you can evaluate C9X PRO fully, on your own jobs, before any money changes hands.

Exceptions apply where a refund is required by law, where one was expressly promised in your purchase terms, for an erroneous or unauthorised charge, and in the two situations below. Contact support@c9xpro.com about any billing error; nothing here restricts your lawful payment-dispute rights.

If we discontinue the product, or change the terms

If we permanently discontinue C9X PRO, or end your paid access for our own convenience, we refund the unused prepaid period without being asked.

If we make a material change to the Terms of Service and you do not accept it, tell us before it takes effect. You may end the affected subscription and receive a prorated refund of its unused prepaid period, as section 15 of the Terms describes.

Price changes

We give at least 30 days' advance notice of a subscription price increase, or longer where the law requires. An increase applies no earlier than a renewal after that notice period, and you may cancel before it takes effect.

How refunds are paid

Where a refund is due, it goes to the original payment method where practicable, through Stripe, normally within 5-10 business days depending on your bank.